Terms and Conditions

Basic Terms & Conditions

The following Terms & Conditions supersede any previous Terms & Conditions and apply to the use of The Workwear Co. website and to all orders that are placed with and accepted by The Workwear Co., however they are placed. By placing an order with The Workwear Co., you agree to these Terms & Conditions.

Within these Terms & Conditions, the terms “we,” “us,” and “our” refer to The Workwear Co. and the terms “you” and “your” refer to the Customer, whether an individual, a company, a company buyer, or a partnership.

These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice, or course of dealing.

Definitions

The following definitions apply within these Terms & Conditions:

• Supplier: Sewing Solutions 2 Ltd (registered in Northern Ireland with Company No NI 660 329) trading as The Workwear Co.
• Customer: Any person, company, partnership, or buyer purchasing the Goods from the Supplier on behalf of themselves, another individual(s), a business, sole trader, charity, corporation, educational establishment, or organisation for resale or use by a team, organisation, choir, school, charity, etc.
• Goods: Any items set out in an Order by the Customer to the Supplier.
• Order: A commission by the Customer to purchase Goods from the Supplier using the ordering processes provided by the Supplier.
• Contract: The agreement between the Supplier and the Customer for the sale and purchase of the Goods in accordance with these Conditions. Any photographs, descriptive matter, or advertising produced by the Supplier and any descriptions or illustrations contained on the Supplier's website are produced for the sole purpose of giving an approximate illustration of the Goods described in them. They shall not form part of the Contract or have any contractual force.
• Working Day: A day (other than a Saturday, Sunday, or public holiday) when banks in Northern Ireland are open for business.

1. Website

a) We reserve the right to update, modify, or remove content from our website, including products and services, without prior notice.

b) While we take all reasonable steps to ensure the accuracy of the information displayed, we cannot guarantee that the website will always be free from errors or omissions.

2. Orders

a) When placing an order, you confirm that all details provided — including product type, quantity, size, colour, and customisation — are accurate.

b) We do not accept responsibility for any sizing issues. To help ensure correct sizing, we offer a sample service upon request.

c) All orders are subject to our acceptance and product availability.

d) Customised or modified items cannot be returned under any circumstances.

3. Prices

a) All prices are listed in Pounds Sterling (£) and were correct at the time of publication.

b) We reserve the right to change product pricing at any time without notice.

4. Quotations

a) A quotation is not a binding offer. All quotations are valid for 30 working days from the date of issue unless stated otherwise.

5. Delivery

a) Each delivery will include a delivery note detailing relevant reference numbers, sender and recipient addresses, product information, and any special instructions.

b) We may deliver items in separate instalments. Each instalment will be treated as a separate contract and invoiced individually. Delays or issues with one instalment will not affect the rest of your order.

c) Delivery times are estimates only. While we strive to meet delivery deadlines, delays may occur due to circumstances beyond our control. In the event of a delay, we will keep you informed.

d) Delivery is considered complete once the goods arrive at the delivery address provided. If your delivery address changes, you must inform us in writing at least 2 working days prior to the scheduled delivery.

e) We are not responsible for delivery delays resulting from insufficient delivery instructions or other relevant information.

f) If your order includes multiple items, these may be shipped separately, depending on stock availability.

g) Neither party will be held responsible for delays caused by events beyond their control (Force Majeure), such as natural disasters, strikes, accidents, or government actions.

h) If we are unable to deliver your goods (excluding delays caused by Force Majeure), our liability is limited to the reasonable cost you incur in obtaining replacement goods of similar quality, minus the price of the undelivered goods.

i) If you fail to accept delivery within 3 working days of our first attempt (and the delay is not due to Force Majeure or our own fault):

• Delivery will be deemed complete at 9:00am on the third working day after our initial delivery attempt.
• We will store the goods and may charge you for storage, insurance, and any associated costs.

j) If you fail to take delivery within 10 working days, we reserve the right to:

• Resell or dispose of the goods; and
• After deducting reasonable storage and resale costs, either credit you for any amount above the original price, or invoice you for any shortfall if the resale value is lower than the original price.

k) We currently deliver to addresses in the UK and the Republic of Ireland only. See our Delivery page for current charges.

6. Title (ownership) & risk

a) Risk associated with the Goods passes to you upon completion of delivery.

b) Legal ownership (title) of the Goods remains with us until full payment is received — either in cash or cleared funds — for all Goods due.

c) Until ownership has officially transferred to you, you agree to:

• Store the Goods separately from any other items in your possession, ensuring they are identifiable as our property;
• Refrain from removing, altering, or obscuring any labels, marks, or packaging related to the Goods;
• Maintain the Goods in good condition and keep them insured at their full value against all potential risks, from the date of delivery;
• Notify us immediately if you experience any of the circumstances outlined in Clause 8(a); and
• Provide any information we reasonably request regarding the Goods.

d) If you experience any of the events listed in Clause 8(a) before ownership passes to you, we reserve the right, without limiting other remedies, to:

• Request the return of all Goods in your possession that have not been resold or permanently integrated into another product; and
• If you do not comply promptly, we may enter your premises — or those of a third party where the Goods are stored — to retrieve them.

7. Price & payment

a) The price of the Goods is the price shown on our website on the date you place your order, subject to any agreed promotional discounts or tiered-account pricing.

b) We may increase the price of the Goods without notice if the increase results from:

• Factors beyond our control (e.g., foreign-exchange fluctuations, changes in taxes or duties, or rises in labour, material, or manufacturing costs);
• Your request to change delivery dates, quantities, product types, or specifications;
• Delays caused by your instructions or by incomplete or inaccurate information provided by you; or
• Any rise in our operating or procurement costs.

c) Prices exclude packaging, insurance, and transport costs unless your order qualifies for a free-delivery promotion advertised on the website. These charges are itemised at checkout and may vary from time to time.

d) Prices are shown exclusive of VAT unless you select the VAT-inclusive option at checkout. Any VAT due will be added to your total at that stage.

e) Customers without an approved credit account must pay in full, in cleared funds, before dispatch. We accept PayPal, debit/credit card, bank transfer, or sterling cheque. Returned cheques incur a £35.00 administration fee.

f) For international bank transfers, please call +44 (28) 90 749 719 or email support@theworkwearco.com to obtain our IBAN and BIC. All payments must be in Pounds Sterling. You are responsible for any bank charges; please instruct your bank to ensure we receive the full invoiced amount. Goods will not be shipped until full payment is received.

g) All sums are payable in full, without set-off, counterclaim, deduction, or withholding (except where required by law). We may, at any time, offset any amount you owe us against any amount we owe you.

8. Termination & suspension

a) We may terminate the Contract immediately by written notice if you experience any of the following events:

• You suspend or threaten to suspend payment of your debts;
• You are unable to pay your debts as they fall due or admit inability to pay your debts;
• If you are a company or limited liability partnership, you are deemed unable to pay your debts as defined in Section 123 of the Insolvency Act 1986;
• If you are an individual, you are deemed unable to pay your debts or have no reasonable prospect of doing so, under Section 268 of the Insolvency Act 1986;
• If you are a partnership, any partner who meets any of the above conditions;
• You begin negotiations with creditors to reschedule debts or enter into any compromise or arrangement, except where this is for a solvent amalgamation or reconstruction of your business;
• If you are a company, a petition, notice, resolution, or order is made for your winding up, except for solvent amalgamation or reconstruction;
• If you are a company, an application or order is made for the appointment of an administrator, or an administrator is appointed;
• If you are a company, a holder of a qualifying floating charge appoints or becomes entitled to appoint an administrative receiver;
• A receiver is appointed over your assets;
• If you are an individual, you are subject to a bankruptcy petition or order;
• Any creditor or encumbrancer takes possession of or enforces a legal process against your assets, and it is not discharged within 14 days;
• Any equivalent event occurs in any jurisdiction affecting you;
• You suspend, threaten to suspend, cease, or threaten to cease to carry on all or a significant part of your business;
• Your financial condition deteriorates to the extent we reasonably believe your ability to fulfil your Contract obligations is at risk; or
• If you are an individual, you die or become incapable of managing your affairs due to illness or incapacity, including mental health conditions.

b) Without limiting other rights, we may suspend supply of Goods under this Contract or any other contract if any event listed in Clause 8(a) occurs, or if we reasonably believe it will occur, or if you fail to pay any amount due on time.

c) Upon termination for any reason, you must immediately pay all outstanding invoices and accrued interest.

d) Termination does not affect any rights, obligations, or liabilities accrued by either party before termination.

e) Clauses that explicitly or implicitly survive termination will continue in full effect.

9. Claims & returns policy and procedure

a) You must inspect the Goods immediately upon delivery (or when delivery is deemed to have occurred). You must notify us in writing within 3 days of delivery if you believe the Goods do not comply with the Contract. Time is essential. If you fail to notify us within this period, the Goods will be considered accepted and in full compliance with the Contract.

b) You have 28 days from the date you receive your order to notify us in writing if you wish to return non-customised Goods. If you do not notify us within this timeframe, the Goods will be deemed accepted.

c) Once we agree to a return (see clauses 9(d) to 9(h)), the Goods must be returned to us within 14 days. Failure to return within this time will result in the Goods being deemed accepted.

d) We will only accept returns after reviewing your reasons for the return.

e) Exchanges are not provided.

f) Our responsibility covers only Goods supplied directly by us.

g) For Business-to-Business Customers, all delivery charges are non-refundable.

h) For Consumers, only standard rate delivery charges will be refunded.

i) Returns are subject to the following conditions:

• You must obtain a returns authorisation note before returning Goods, within 28 days of delivery.
• Goods must be returned in their original condition and packaging, suitable for resale.
• Goods must be returned within 28 days of receiving the returns authorisation note.
• Return postage costs are your responsibility.
• We are not responsible for any variation in shade, material, or composition shown on our website. We reserve the right to refuse returns or cancellations for any reason. You bear the cost for any Goods deemed non-returnable.
• Returns for replacement or refund will not be authorised if the Goods have been customised or altered.

See also our Returns page.

10. Limitation of liability

a) Nothing in these Conditions limits or excludes our liability for:

• Death or personal injury caused by our negligence or that of our employees, agents, or subcontractors;
• Fraud or fraudulent misrepresentation;
• Breach of terms implied by Section 12 of the Sale of Goods Act 1979.

b) Subject to clause 10(a):

• We shall not be liable to you for any loss of profit or any indirect or consequential losses arising from the Contract, whether in contract, tort (including negligence), or breach of statutory duty;
• Our total liability to you for all other losses shall not exceed the price of the Goods;
• Any typographical or clerical errors on our website, sales literature, catalogue, price list, or other documents are subject to correction without liability;
• If you are a Consumer, your statutory rights are not affected by these conditions.

11. General

a) Assignment and other dealings

• We may assign, transfer, mortgage, charge, subcontract, or otherwise deal with our rights or obligations under the Contract at any time.
• You may not assign, transfer, mortgage, charge, subcontract, declare a trust over, or otherwise deal with your rights or obligations under the Contract without our prior written consent.

b) Notices

• Any notice or communication given under or related to this Contract must be in writing and addressed to the relevant party at its registered office (if a company) or principal place of business (otherwise), or to any other address previously notified in writing. Notices may be delivered personally, sent by prepaid first-class post, next working day delivery service, commercial courier, or email.
• A notice is deemed received: if delivered personally, at the time it is left at the correct address; if sent by prepaid first-class post or next working day delivery, at 9:00am on the second working day after posting; if sent by commercial courier, when the courier's delivery receipt is signed; if sent by fax or email, one working day after transmission.
• This clause does not apply to the formal service of legal proceedings or documents in legal actions.

c) Severance

• If any part of this Contract is found to be invalid, illegal, or unenforceable, it will be modified as minimally as necessary to make it valid and enforceable. If modification is not possible, that part will be deleted. Such changes will not affect the validity or enforceability of the rest of the Contract.
• If either party believes a provision may be invalid, illegal, or unenforceable, both parties agree to negotiate in good faith to amend that provision so it becomes legal, valid, enforceable, and, as closely as possible, preserves the original intent.

d) Waiver

• Any waiver of rights or remedies under this Contract must be in writing and does not waive any future breaches or defaults. Failure or delay in exercising any right or remedy does not prevent further exercise of it or any other rights. Partial exercise of a right does not limit further use of that right or others.

e) Third party rights

• No person who is not a party to this Contract has any rights to enforce any of its terms.

f) Variation

• No change to this Contract, including adding any terms or conditions, will be valid unless it is in writing and signed by us.

g) Governing law

• This Contract and any disputes or claims related to it (including non-contractual disputes) will be governed by and interpreted under the laws of Northern Ireland.

h) Jurisdiction

• Both parties irrevocably agree that the courts of Northern Ireland have exclusive jurisdiction to resolve any disputes or claims arising from or connected to this Contract (including non-contractual disputes).